Refund policy
Returns, Exchanges & Refunds
If a frame is not right for you, you have 7 days from delivery to tell us. We cover the return shipping, so changing your mind costs you nothing.
How to start
Email mail.zikrain@gmail.com or message us on WhatsApp at 8799143136 with your order number and what you would like to do. We reply within one business day.
Exchanges
We will exchange your frame for any other frame at the same price. If you want something dearer, you pay only the difference.
We pay the return shipping and arrange a reverse pickup from your address.
Exchanges depend on what is in stock. If we cannot send the frame you want, we refund you in full instead.
Refunds
You can ask for a refund rather than an exchange within the same 7 days.
Refunds are issued once the returned frame reaches us and has been checked, usually within 2 business days of it arriving. The money then takes 5–7 business days to appear, depending on your bank.
Prepaid orders are refunded to the original payment method.
Cash on delivery orders are refunded by UPI or bank transfer — we will ask you for those details.
Where a discount applied to your order, we refund the amount you actually paid.
Condition of the return
For us to accept a frame back, it needs to be:
- Unused, unworn and unscratched
- Back in its original hard case and box
- Complete with the microfibre cloth and everything else that came with it
We cannot accept frames that have been worn outdoors, scratched, bent, or had lenses replaced or coatings applied elsewhere.
If something is wrong with the frame
If there is a manufacturing fault — a hinge, a lens, the finish — tell us within 7 days of delivery and we will replace it or refund you in full, whichever you prefer. A photo speeds things up considerably.
Wrong or damaged on arrival
If we sent the wrong frame, or it arrived damaged, photograph it and contact us within 48 hours of delivery. We replace it at our cost and you do not need to wait for the return to reach us first.
Cancelling an order
You can cancel any order before it is dispatched — email or WhatsApp us and we refund you in full. Once it has been dispatched, the 7-day process above applies.
Contact
WhatsApp 8799143136 · mail.zikrain@gmail.com
Zikrain, 301 Green Park, Jahangirpura, Surat, Gujarat 395009, India.